At present our items advertised in our online shop are currently only available for local delivery within the North East. There is also a minimum spend requirement of £30 per delivery.

Once your order has been placed we will contact you to arrange delivery via our own delivery service. We aim to pick, pack and despatch your order as soon as possible once we receive it. On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date.

We will process Order Forms received on weekends or Public Holidays the next working day. When placing your order you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

When placing your order you are able to specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information, for example to specify floor number access information. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.

All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice where appropriate, however if your items is a specific design we would contact you to inform you of any issues. In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

All our prices shown in our online shop include VAT where applicable.

To amend or cancel your order, please contact us using the contact details set out on our website.